How Innovative EHR Training Can Improve Clinician Well-being

Healthcare is experiencing widespread burnout. Through extensive research, a group of healthcare organizations committed to improving the EHR experience through shared research, standardized surveys, and benchmarking, has identified EHR-related factors as burnout contributors. But the good news is, pinpointing specific EHR experience factors, like tool inefficiency, lack of training, poor proficiency, allows for directed intervention and improvement. 

Hear how experts delve into the realm of EHR training, sharing insights on successful strategies and pitfalls to avoid. 

Featuring:

PANELISTS:
Jenna Anderson
Strategy and Operations Director, Arch Collaborative 

Erin Banaszak
Supervisor, PROpel Team, Enterprise Clinical Informatics, Froedtert

MODERATOR:
Anne Hyland, EHR Program Director, Amplifire  

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Healthcare Alliance Discussion series with Rear Adm. Bruce Gillingham, MD

Transforming Initial EHR Education: A Partnership between UW Medicine, Tegria, and Amplifire

Summary: UW Medicine’s EHR Education Plan

Case Study from KLAS Arch Collaborative

In 2022, UW Medicine faced a staffing crisis with high turnover rates, so they undertook a comprehensive review of their onboarding training program. Recognizing the need to expedite clinician onboarding without compromising quality, UW Medicine evaluated traditional eLearning as well as adaptive learning, which combines adaptive functionality with cognitive, science-based techniques to expedite the learning process, forge long-lasting retention, and promote seamless real-world applications. They made the strategic decision to adopt adaptive learning and partnered with Amplifire.

The Amplifire platform offers proficient clinicians a faster path to progression, and those who need more support receive a personalized learning experience. Amplifire’s analytics also provide insights into learner performance and content effectiveness. The implementation occurred in phases, guided by a steering committee and supported by Tegria. Tegria played a pivotal role by advising, curriculum mapping, mentoring, authoring content, and facilitating feedback sessions. Since the Amplifire implementation, the platform has revealed knowledge disparities, saved significant time, and generated positive learner feedback. The success of the phased approach, resource allocation, and collaboration between UW Medicine and Tegria contributed to Amplifire’s effectiveness in addressing the staffing crisis and improving onboarding efficiency.

Background

Findings

How UW Medicine benefitted from the Amplifire implementation:

• Amplifire analytics: These analytics gave visibility into learner knowledge, revealing a blend of confidently held misinformation, uncertainty, and mastery across different courses. This information brought to light that many people would have gone to the floor unprepared.
• Time savings: UW Medicine’s instructor-led courses were up to eight hours long, but once the content was transformed and placed into Amplifire, a learner’s training time was trimmed to an average of two hours. This information led the teams to realign UW Medicine’s onboarding training strategy and timeline, figuring out how to optimally use the extra time and send clinicians to the floor faster.
• Learner feedback: The feedback collected via surveys was overwhelmingly positive. The main themes from the learners’ feedback included these points:
  • The Amplifire training saved time because clinicians no longer had to review content they already knew
  • Learners gained UW Medicine–specific knowledge
  • Individuals who were skeptical of the new platform recognized its value since the system conveniently walked them through the necessary tools

About KLAS

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance.

To learn more about KLAS and the insights we provide, visit KLASresearch.com

Amplifire and Dossier Collaborate to Transform Healthcare Workforce Competency Training

Boulder, Colorado, Feb. 7, 2024 (GLOBE NEWSWIRE) — Amplifire, the leading adaptive eLearning and content development platform and sponsor of the Healthcare Alliance, is pleased to announce a strategic partnership with Dossier, a pioneer in competency management solutions, to revolutionize workforce competency training in the healthcare sector. This collaboration aims to address the unique challenges faced by healthcare institutions by combining Amplifire’s one-of-a-kind, proven adaptive learning algorithm and the Dossier platform.

The collaboration with Dossier brings a critical component to Amplifire’s Workforce Competency offering, strategically designed to meet the healthcare sector’s pronounced workforce challenges, emphasizing the need for competency and skills-based training. Amplifire’s world-class, Healthcare Alliance courses and new AI-driven content development capabilities are transforming how healthcare learns and trains. Dossier enables 100% visibility and end-to-end management, helping Amplifire prioritize speed, efficiency, and thorough tracking to create a powerful workforce competency solution tailored to modern learning environments’ dynamic needs.

This collaboration’s key features include automated and comprehensive tracking of knowledge and abilities, flexible reporting capabilities, web-based access for seamless integration, and brain science-based adaptive learning.

“We are excited to partner with Amplifire, a company renowned for its innovative approach to knowledge enhancement,” said Geir Arnhoff, Founder and CEO of Dossier. “This partnership is a significant step toward our commitment to enhancing healthcare training. By integrating Amplifire’s AI-driven content on our platform, we aim to elevate the standard of training and patient care in hospitals.”

“Partnering with Dossier is a strategic move for Amplifire,” emphasized Bob Burgin, CEO of Amplifire. “Our AI-driven content, focused on improving knowledge and decision-making in healthcare, finds a perfect synergy with Dossier’s platform. Together, we’re not just providing information, we’re creating a powerful tool that can lead to tangible improvements in patient safety and hospital outcomes.”

Based on current use cases, the partnership is already yielding results for accreditation requirement fulfillment, administrative burden reduction, deep insights into learner knowledge, misunderstandings, and struggles, as well as empowerment and guidance for career advancement.

This collaboration is part of a broader initiative by Amplifire to invest in innovative and effective workforce development solutions. By combining forces with Dossier, Amplifire aims to play a pivotal role in shaping the future of healthcare workforce training and patient safety.

How Best to Track and Assess Employees’ Skills and Competencies

In today’s rapidly evolving workforce landscape, the need to track and assess employee competencies and skills has never been more crucial. From addressing worker shortages to meeting the demands of specialized industries like healthcare, organizations are facing unique challenges that require a more strategic approach to talent management. 

While the concept of competency tracking is not new, many organizations still struggle to implement it. Some rely on outdated methods such as physical binders and paper-based systems, which are ill-suited to meet the needs of the modern workforce. Even those with digital checklists may find them insufficient for upskilling initiatives. 

To ensure your organization stays ahead of the curve and operates to its fullest potential, it’s essential to expertly track and assess employee competencies. Here’s how: 

Centralize: Digitized Competency Checklists 

The first step in effective competency tracking is to centralize your systems using digitized checklists. Traditional paper-based methods are cumbersome, prone to errors, and difficult to update. By transitioning to digital platforms or tools, organizations can streamline the process of tracking competencies, making it easier to access, update, and analyze data in real-time. Centralization creates efficiency for learners and proctors and allows competencies to travel with the learner. Examples of platforms that do this well are Dossier and Kahuna.  

Upskill: In-depth Skills Tracking 

Beyond basic competency checklists, organizations must invest in in-depth skills tracking to fully understand employee capabilities. This involves capturing detailed information about individual skills, experiences, and qualifications. By tracking skills at a granular level, organizations can identify strengths and areas for improvement, enabling targeted training and development initiatives. In-depth skills tracking also provides valuable insights for workforce planning and succession management. 

Assess: Identify Gaps and Personalize the Learning Experience 

While checklists are useful for tracking known competencies, they only provide part of the picture. It’s equally important to assess employee competencies to identify gaps and personalize the learning experience. Traditional assessments often fall short in this regard, as they fail to account for individual learning styles and preferences. Adaptive learning platforms offer a solution by delivering personalized assessments that target specific areas of need. By tailoring learning experiences to each employee, organizations can ensure they receive the information they need to succeed, without wasting time and resources on redundant training. 

Unite: End-to-End Tracking and Assessments 

In many organizations, skills tracking and assessments are treated as separate processes, leading to inefficiencies and missed opportunities for improvement. Moreover, existing assessment methods may lack the sophistication needed to deliver meaningful insights. To address these challenges, Amplifire’s Workforce Competency offering integrates skills tracking and assessments under one roof. By partnering with leading competency management software like Dossier and Kahuna, Amplifire provides organizations with a comprehensive solution for tracking, assessing, and improving employee competencies. This end-to-end approach enables seamless integration between tracking, assessment, and proof of knowledge, empowering organizations to optimize their talent management strategies. 

Effective competency tracking and assessment are non-negotiable for organizations looking to thrive in today’s dynamic workforce environment. By centralizing systems, investing in in-depth skills tracking, personalizing the learning experience, and integrating tracking and assessment functions, organizations can ensure they have the right talent in place to achieve their goals.

Collaborating to Provide Better Learning Experiences Through Targeted Skills Competency Training

Boulder, Colorado, April 24, 2024 (GLOBE NEWSWIRE) — Amplifire, the leading adaptive eLearning and content development platform, is pleased to announce a strategic partnership with Kahuna, the leading skills management software, to revolutionize training in a new age of workforce development. Combining Amplifire’s unparalleled adaptive, brain science-based learning algorithm and AI-powered content with Kahuna’s digitized skills management platform, this partnership aims to facilitate seamless skills tracking, elevated educational content development, and faster, more effective training. 

 Amplifire’s collaboration with Kahuna will provide a robust, end-to-end learning and competency offering, equipping organizations with deeper visibility into validated skills data and enabling granular tracking of workforce competence.Jointly, Amplifire and Kahuna reduce the administrative burden associated with tracking requirements, eliminateredundancies and time wasted by respecting learners’ expertise, and ensure individuals are empowered with the right skills to give themselves and the business a competitive edge. 

“At Kahuna we are deeply committed to empowering organizations with the tools they need to navigate the complexities of today’s technical and frontline workforce challenges,” said Jai Shah, CEO of Kahuna. “Our partnership with Amplifiremarks a step forward in this mission, as it allows us to leverage their cutting-edge adaptive learning content alongside our skills management platform to enable more connected and informed workforce decision-making in line with business needs.”

Bob Burgin, CEO of Amplifire, asserted, “In partnering with Kahuna, we’re crafting a powerful tool poised to drive tangible advancements in workforce development. Together, we’re enabling organizations to tackle workforce challenges in a dynamic and unprecedented way, housing the best solutions in one offering. But more than that, we’re opening the door to work together on many key verticals.” 

Based on current use cases, the partnership is already yielding results for accreditation requirement fulfillment, administrative burden reduction, deep insights into learner knowledge, misunderstandings, and struggles, as well as empowerment and guidance for career advancement.

The collaboration with Kahuna is part of a broader initiative by Amplifire to invest in innovative and effective workforce development solutions. By combining forces with Kahuna, Amplifire aims to play a pivotal role in shaping the future of workforce training. 

About Amplifire 

Amplifire is a next-generation learning platform with more than four billion interactions and is an innovator in high-stakes training for critical roles. The Amplifire platform harnesses advances in cognitive science to create personalized learning and drive successful outcomes. The platform’s adaptive algorithm guides millions of learners to mastery across healthcare, government, and other segments, providing unique analytics that offer valuable learner insights. 

About Kahuna

Kahuna is the only skills management software built for operations, learning, and human resources. Kahuna equips enterprise organizations with validated skills data to understand workforce capability, align talent supply and demand, and increase the return on training investment. Across a wide array of industries including healthcare, energy, manufacturing, and aerospace, Kahuna helps organizations build a more skilled, competitive workforce. 

6 Takeaways from the 2024 Healthcare Alliance Virtual Summit

The 2024 Healthcare Alliance Virtual Summit brought together over 30 prominent health systems for four compelling presentations and featured discussions from experts, including members of Amplifire’s distinguished Clinical Innovation Advisory Board and strategic advisor, Bruce Gillingham. Echoing the tradition of previous years, Alliance members from leading health systems shared groundbreaking solutions to the most pressing challenges in healthcare today. With this year’s theme focused on “Building a Workforce for the Future,” the discussions proved timely and insightful for healthcare leaders. 

For those who couldn’t attend the virtual event or are not yet members of the Healthcare Alliance, here are some key highlights offering a glimpse into the compelling conversations:

1. Investing in effective, adaptive learning and AI-powered content development enables rapid growth and sustainable scalability.

Dr. Toby Hamilton, Founder and CEO of Hamilton Health Box, set out with a clear objective: to establish standardized, scalable onboarding procedures catering to the diverse needs of trainees spanning a wide spectrum of clinical backgrounds. Leveraging Amplifire’s AI-powered content development platform, they have initiated the creation of 50 new onboarding courses, significantly expanding their course library. This strategic approach empowers them to remotely deliver comprehensive training to clinicians at scale, all while advancing their organizational growth trajectory.

2. Virtual, adaptive learning paired with simulation provides an effective vehicle for standardized, high-quality training at scale without extensive resources.

Julianne DeMartino, MD, FACOG and Erin Higgins, MD, FACOG of Cleveland Clinic lead the charge in obstetrics simulation training, recognized for their pioneering efforts in the field. As many in the specialty know, simulation remains a costly endeavor, often deterred by concerns over maximizing returns on investment. Yet, Cleveland Clinic navigates these challenges adeptly by bolstering efficiencies through standardized training within a blended learning framework. Their objective was clear: to craft a blended training program aligning with regulatory standards while optimizing resource-intensive simulation sessions. Leveraging brain science-based, adaptive learning and smart refreshers, they ensure that training remains both standardized and adaptive, effectively complementing simulation practices. This approach not only ensures compliance across localized departments but also addresses specific concerns unique to each setting.

3. The ability to pinpoint previously invisible instances of confidently held misinformation is particularly valuable to health equity efforts.

For Dr. Usha Dayal, pediatric neurologist and Chair of the Diversity, Equity, and Inclusion Committee at Atrium, the ability to expose commonly held misinformation plays a huge role in transforming DEI training, which learners often view as a box to check. The Amplifire platform exposed confidently held misinformation in 1/3 of learners – who were the most inclined to say training was pointless or that they didn’t need it based on learner feedback. As it turned out, they needed it most. Atrium swiftly responded by delivering tailored training content in a non-judgmental manner, leveraging adaptive learning techniques and personalized insights for hands-on coaching, ensuring maximum impact and engagement. 

4. Amplifire RCM training has been shown to reduce patient ID errors, helping health systems avoid the financial costs and adverse patient outcomes associated with those errors.

Industry changemakers at Providence and UC Health are embracing the challenge of not only envisioning the workforce of the future but cultivating it. Like many other healthcare systems, they grapple with substantial turnover rates and large pools of diverse, yet relatively inexperienced talent. In response to these challenges, they sought an efficient method to swiftly onboard new hires while simultaneously mitigating the prevalence of RCM patient identification errors, known for their costly implications. Implementing adaptive training solutions yielded tangible results, manifesting in a notable reduction of patient ID errors. This success underscores the efficacy of brain science-based learning methodologies in addressing contemporary workforce challenges within the healthcare sector. 

5. The memory problem results in massive, unwarranted clinical variation and is what lies at the core of current performance levels for healthcare.

Dr. Brent James of Amplifire’s Clinical Innovation Advisory Board offered his observations from the summit and made a key point about the relationship between human memory and error, and its implication for healthcare outcomes. He said, “The core of many of these problems [in healthcare] is human memory. The memory problem results in massive, unwarranted clinical variation. That’s what lies at the core of current performance levels for healthcare. There are two ways to solve the memory problem. One is to develop better tools to address what we can hold in our minds. That’s where Amplifire really hits. The other is a parallel piece, systems within which people work that help organize knowledge and information in a consumable form, extending human memory. How do we think about those components and carefully coordinate them to massively extend our capability?” This claim harkens back to the article he co-published with other CIAB and patient safety experts, emphasizing the potency of standardized systems of best practice reinforced through effective training. 

6. New things are here!

Amplifire unveiled its new workforce competency offering, designed to address the pronounced workforce challenges in healthcare. Collaborating with Dossier, Kahuna, and others, Amplifire’s Workforce Competency program emphasizes competency and skills-based training, prioritizing adaptability and efficiency to meet the evolving needs of modern learning environments.  

Additionally, Amplifire announced plans for the new authoring platform, equipped with AI-powered content generation features. For these features, Amplifire won two Brandon Hall Group Excellence in Technology awards in the “Best Advance in Content Authoring Technology” and “Best Advance in AI and Machine Learning.” This recognition underscores our commitment to excellence in eLearning and our dedication to staying ahead of the AI curve to provide the best learning experiences. 

We extend our sincerest gratitude to all the esteemed presenters, speakers, and attendees for their contributions to these enriching discussions. A special thanks is owed to the members of our Healthcare Alliance whose pioneering work and dedication to innovation are driving positive change in the industry. Your commitment to improving patient outcomes and creating fulfilling work environments for healthcare professionals is truly commendable. Together, we are shaping a brighter future for healthcare, and we are immensely grateful for your remarkable efforts and collaboration. 

Browse the highlights from the Summit here. 

To learn more about the Healthcare Alliance and membership, request a consultation. https://amplifire.com/request-a-consultation/ 

Staffing Innovations: Reimagining Nursing Support Role Training

Workforce Development

Health systems need innovative solutions to neutralize the growing healthcare staffing crisis, cultivate a diverse and proficient workforce, and maintain top-tier patient care.

The Findings:

The Study

290 Learners completed the new Patient Care Assistant (PCA) program using Amplifire’s new Workforce Growth and Development Library as part of UCHealth’s new blended learning model. The goal was to see if learners could successfully complete the PCA program in less time with better learning outcomes, leading to time and cost savings and a higher retention rate to remedy staffing challenges.

Training Outcome

• 70% New hire retention rate for those who complete the program

• 50% Reduction in time spent in learning preparation

• Decrease of 14.6% in systemwide burden by open nursing assistant positions