Redefining Epic Training in Healthcare

How UCHealth Eliminated Misinformation through Personalized Learning Paths

Traditionally, EHR onboarding training follows a “one-size-fits-all” approach, which fails to address the individual learning needs of both new and experienced clinicians and directly contributes to clinician dissatisfaction and burnout. Learn how UCHealth, a nationally recognized network of 14 hospitals and more than 33,000 employees, reimagined their EHR onboarding and training program to better meet their providers’ needs by partnering with Amplifire.

Download the study to learn more.

Clinicians are asking for better training: are you listening?

As we step into 2025, healthcare organizations are facing a mounting challenge—clinician turnover. This issue has only intensified in recent years, with factors like burnout, stress, and poor system adoption contributing to the growing instability within the workforce. However, as we reflect on how to make this year a success, one crucial element that can help reduce turnover and improve clinician satisfaction is effective training.

The State of Clinician Turnover

According to KLAS Research’s Clinician Turnover 2024 report, turnover remains a significant concern in healthcare. High levels of attrition have resulted in increased workloads for remaining clinicians, a disruption in continuity of care, and overall decreased job satisfaction. The report highlights that turnover isn’t just about clinicians leaving; it’s about the ripple effect that happens when new staff members are constantly coming in and out of organizations without the necessary support and training to succeed.

One major takeaway from the report is the importance of developing strategies to improve retention and support clinicians in their roles. A robust training program is a critical strategy to consider as the report highlights that the “lack of EHR education can be detrimental for at-risk clinicians. 40% of nurses and 59% of physicians who did leave their organization report they wanted improved education,” December 2024, Clinician Turnover 2024 – Arch Report.

When clinicians are properly trained, they’re more confident, competent, and satisfied in their roles, resulting in better retention rates.

The Role of Training in Reducing Turnover

Training isn’t just a one-time event—it’s an ongoing investment. As noted by Judy Faulkner in her blog “Hey Judy”, “Good training is one of the most important parts of installing a new system. If we teach users to do things the right way, and we teach them before bad habits get calcified in the brain, they are much more likely to use the software well and to be happy, proficient users. If the users don’t get good training, and instead bad habits get solidified, they might never catch up.”

This quote underscores the critical role training plays in the early stages of EHR adoption. If clinicians don’t receive adequate training before they get comfortable with shortcuts and incorrect processes, they may never be able to overcome these bad habits. This leads to frustration, inefficiency, and ultimately, burnout. When clinicians are unable to efficiently use the tools that are meant to help them, it adds to their already heavy workloads and increases the likelihood of turnover.

Preparing for a Successful 2025

As healthcare organizations look ahead to 2025, investing in training and development must be a top priority. If your teams are not adequately supported with comprehensive, ongoing education, the cycle of turnover will continue, and productivity will suffer. Here’s five ways that healthcare organizations can align training with turnover reduction strategies:

• Implement Continuous Training Programs: Make training an ongoing process, not just a one-time event. Regular refresher courses, support sessions, and real-time assistance can help clinicians stay up to date and prevent bad habits from taking hold.
• Tailor Training to Specific Roles: Clinicians have varying needs based on their roles, and training should reflect that. Role-specific training helps clinicians understand how to use systems in ways that are relevant to their daily tasks, ensuring they feel confident and proficient.
• Emphasize Change Management: Training should be accompanied by strong change management strategies that foster clear communication, accountability, and user engagement throughout the transition to new systems.
• Personalize the Training Experience: Clinicians’ time is valuable, so instead of offering generic training, provide personalized learning experiences that respect their time and address their specific needs.
• Measure Training Success: Regular feedback and performance metrics should be used to assess the effectiveness of training programs and adjust as necessary.

Looking Forward

As healthcare enters 2025, supporting your workforce through comprehensive training and development isn’t just a “nice-to-have”—it’s essential to reducing clinician turnover and improving the overall work environment. By investing in your clinicians’ skills, you’ll build a workforce that feels valued, empowered, and equipped to deliver high-quality care.

With the right training, you’re not just mitigating turnover; you’re ensuring that your clinicians have the tools they need to thrive in the ever-evolving healthcare landscape. Let’s make 2025 the year that we empower our healthcare workforce with the support they deserve.

Amplifire Named to the 2025 GSV 150: A Top Transformational Growth Company in Digital Learning & Workforce Skills

Recognized among the world’s top 150 private companies driving advancements in digital learning, Amplifire’s adaptive learning technology is empowering organizations to revolutionize workforce performance and resilience.

Boulder, Colorado, Dec. 17, 2024 (GLOBE NEWSWIRE) — Amplifire, the leading adaptive learning platform, has been named to the prestigious 2025 GSV 150, GSV Ventures’ annual list of the top 150 private companies globally transforming digital learning and workforce skills.

Amplifire’s inclusion recognizes its innovative workforce development solutions that empower organizations to transform and grow their workforce to meet the demands of an evolving future. By leveraging its science-based learning platform, Amplifire helps organizations improve employee performance, reduce risk, and adapt effectively in dynamic industries.

“We’re honored to be recognized as a transformational leader in digital learning,” said Nitin Walia, President of Amplifire. “This accolade underscores the critical role Amplifire plays in preparing organizations for the future. By equipping workforces with adaptive learning tools and strategies, we help our clients achieve measurable improvements in operational performance and workforce resilience.”

GSV Ventures noted that the 2025 GSV 150 reflects significant advancements in digital learning, including the integration of generative AI to drive personalization and productivity, further reinforcing Amplifire’s leadership in the space.

View the full GSV 150 list at https://www.asugsvsummit.com/gsv-150.

About Amplifire
Amplifire is a next-generation adaptive learning platform with more than four billion learner interactions and is an innovator in high-stakes workforce training for critical roles. The Amplifire platform harnesses advances in cognitive and learning science to create personalized learning and drive successful outcomes. The platform’s adaptive algorithm guides millions of learners to mastery across healthcare, accounting and professional services, government, military, food service, corporate, and education segments, providing unique learner analytics that offer valuable insights.

Source: GlobeNewswire

What is Confidently Held Misinformation?

Amplifire’s Patented, Confidence-Based Learning^®  Approach Explained

In educating learners, ensuring that learners understand and apply their knowledge correctly is paramount. However, one of the most insidious barriers to effective learning is Confidently Held Misinformation^TM (CHM^TM). Confidently Held Misinformation (CHM) instances occur when individuals believe they understand a concept or process but have actually learned it incorrectly—they are confident and wrong. Amplifire’s adaptive, confidence-based learning platform is designed to tackle this challenge head-on by identifying and correcting CHM. But what exactly is CHM, and why is it so critical to address? Let’s explore.

Understanding Confidently Held Misinformation^TM

CHM occurs when a person is convinced they know something accurately, but in reality, they have learned it incorrectly or have misunderstood the information. This type of misinformation is particularly dangerous because the confidence with which the incorrect information is held makes it harder to detect and correct.

For example, an employee might confidently believe they understand the proper procedure for handling a piece of machinery, but if they’ve misunderstood a critical step, this misinformation can lead to errors, inefficiencies, or even dangerous outcomes. The confidence they have in their incorrect knowledge means they are unlikely to seek out clarification or further training, perpetuating the misinformation.

The Dangers of Confidently Held Misinformation^TM

The impact of CHM can be far-reaching:

• Errors in Execution: Employees who act on CHM are likely to make mistakes. These errors can range from minor inefficiencies to major incidents that compromise safety, quality, and productivity.
• Increased Risk: In industries where precision and accuracy are critical, such as healthcare, manufacturing, or finance, CHM can pose significant risks. For instance, a healthcare professional who misremembers a dosage calculation could endanger a patient’s life.
• Resistance to Learning: When employees are confident, they may be resistant to corrective feedback or additional training. They may believe that further learning is unnecessary, which perpetuates the problem and makes it more difficult to correct.
• Wasted Resources: Training programs that fail to identify and correct CHM may lead to wasted time and resources. Employees may pass through training modules without realizing they’ve misunderstood key concepts, leading to continued mistakes on the job.

How Amplifire Addresses Confidently Held Misinformation^TM

Amplifire’s patented confidence-based learning platform is specifically designed to identify and correct CHM through a combination of advanced algorithms, data analytics, and real-time feedback mechanisms. Here’s how the platform works:

1. Initial Assessments to Gauge Understanding: Amplifire begins by assessing the learner’s current knowledge and confidence levels. The platform presents questions and scenarios designed to probe the learner’s understanding of key concepts. 
2. Confidence Calibration: Importantly, Amplifire also asks learners to rate their confidence in their answers. By comparing learners’ confidence levels with the accuracy of their answers, Amplifire can identify areas where CHM exists. If a learner is confident but incorrect, the platform flags this as an area that needs attention.
3. Targeted Feedback and Remediation: When CHM is detected, Amplifire provides both immediate and delayed targeted feedback. This feedback is designed to address the specific misconceptions the learner holds, offering explanations, clarifications, and additional resources to correct the misinformation.
4. Adaptive Learning Paths: Based on the identified CHM, Amplifire adjusts the learner’s path to ensure that they spend more time on areas where misunderstandings exist. The platform may present similar questions in different contexts or provide additional practice to reinforce the correct information.
5. Continuous Monitoring and Adjustment: Amplifire continuously monitors the learner’s progress, adjusting the learning experience as needed to ensure that CHM is corrected. This ongoing adaptation helps prevent the re-emergence of incorrect knowledge and promotes long-term retention of accurate information.

The Importance of Identifying and Correcting Confidently Held Misinformation^TM

The primary goal of any training program is to ensure that employees can accurately apply what they’ve learned in real-world scenarios. CHM undermines this goal by leading to mistakes and errors in execution, which can have serious consequences. By identifying and correcting these misconceptions, organizations can reduce risk, enhance safety, and ensure compliance with industry standards. Correcting CHM also improves overall learning outcomes since learners who receive targeted feedback and remediation are more likely to retain accurate information and apply it effectively.

By focusing on areas where misinformation exists, Amplifire’s adaptive, confidence-based learning platform ensures that training is both efficient and effective. This targeted approach minimizes wasted time and resources, allowing employees to focus on areas where they need the most support. Respecting learners’ time with personalized learning fosters a culture of continuous learning and improvement. Employees become more open to feedback, more aware of their knowledge gaps, and more proactive in seeking out additional learning opportunities.

Interested in learning more about how to correct CHM at your organization? 

Personalized EHR onboarding: Data-driven strategies for efficiency and satisfaction

Beckers Webinar, September 2024

Nearly half of physicians continue to be affected by burnout, according to recent findings from the American Medical Association. Reducing the administrative burden and operational inefficiencies faced by physicians, including those related to the EHR, remains a crucial priority for hospitals and health systems. 

Leaders from Aurora, Colo.-based UCHealth understand that supporting physicians’ well-being starts on day one. During this live virtual session, experts will discuss how allowing physicians to choose their own onboarding journey improved new physician satisfaction at UCHealth, and how adaptive learning provides flexibility, efficiency, and confident mastery of the EHR.

Featuring:

PANELISTS:
Kelley Williamson
Director, IT, UCHealth 

Matthew Hays, PhD.
VP, Research and Analytics, Amplifire

MODERATOR:
Anne Hyland, Healthcare Client Solutions, Amplifire  

Fill out the form below to watch the webinar:

The Do’s and Don’ts of Microlearning

In recent years, “microlearning” has emerged as a buzzword in corporate training and development. Its appeal is clear: short, bite-sized learning modules designed to fit seamlessly into our fast-paced lives.

With the demand for quick fixes on the rise, microlearning might seem like the perfect approach for anyone in today’s business landscape. Microlearning is being widely adopted across many industries. For example, a 2023 study by the Association for Talent Development (ATD) found that 73% of pharmaceutical companies already use microlearning for various training purposes, including compliance.

Microlearning offers several key benefits that make it an appealing option for modern training environments. By delivering content in brief, focused segments, it caters to shorter attention spans and helps maintain learner engagement. Microlearning also allows for flexibility in learning, as employees can fit complete training sessions into their schedules more easily and access information exactly when they need it. Additionally, microlearning supports ongoing skill development by making it simple to revisit and reinforce key concepts regularly, which should solidify them in memory. This continuous learning process not only aids in knowledge retention but also helps in the quick application of skills in real-world scenarios, leading to more effective performance and decision-making.

But microlearning may be overused. Kathleen McDermott, a professor at Washington University in St. Louis, cautions that “very short learning experiences might be valuable for experts, but that’s not how to introduce new information in most cases.” Learning intended to last should be spread out over time rather than compressed into a short, single session. UCLA’s Professor Robert Bjork explains that “skills learned in very short sessions do not stay accessible across delays and context changes.”

Roddy Roediger, also a Professor at WashU, emphasizes that “micro-learning works great as a refresher, if something is really important and stored in someone’s mind but they haven’t had to retrieve it in a while.” 

As with any trend, there are best practices—and pitfalls—you should be aware of. 

What You Should Know About Microlearning

Microlearning is not a one-size-fits-all solution. While it offers flexibility and accessibility, knowing when and how to use it effectively is crucial. Here’s what the experts have to say:

When to Use Microlearning

• Supplemental Learning: Use microlearning to reinforce and supplement longer training sessions. It helps refresh learners’ memory and solidify key concepts. 
• Just-in-Time Training: Ideal for equipping employees with immediate, relevant information—perfect for roles that require quick decision-making or adaptation. 
• Targeted Skills: When you need to focus on specific skills or communicate a single topic, microlearning can be highly effective. 
• Lots of On-the-job Reinforcement: Bob Bjork points out that “skills given massed practice in a single context do not stay accessible when needed later or in a new context.” Microlearning – when used to revisit material over time – can help keep these skills top of mind and readily available.

When Not to Use Microlearning

• Complex Topics: Deep, intricate topics requiring comprehensive understanding should not be broken into microlearning modules. They may lead to fragmented understanding.
• Foundational Knowledge: Building a strong knowledge base often requires more immersive, longer-form learning experiences.
• Over-reliance: Using microlearning as the sole form of training can lead to knowledge gaps. It should complement, not replace, traditional learning methods.

Amplifire eLearning & Microlearning Excellence

Amplifire’s eLearning Platform harnesses the power of microlearning to address specific training challenges effectively. By breaking down complex healthcare processes into manageable pieces, Amplifire ensures that doctors and nurses not only retain core procedures but also apply them accurately under pressure. 

Bob Bjork, Research Professor at the University of California, Los Angeles, highlights the importance of periodic simulated practice for critical skills, such as emergency procedures. He notes, “If skills or procedures are very important but rarely exercised—like shutting down and restarting a nuclear reactor or how firefighters should enter a burning building—periodic simulated practice is essential to keep those skills accessible when needed.”

How do we do this? Amplifire allows microlearning without forcing it. A user can master one, ten, or one hundred concepts in a session. The learner is empowered to manage their own learning. Additionally, we couple microlearning with our patented Confidence-Based Learning^® model, which identifies areas of uncertainty and strengthens them through scientifically scheduled repetition. This method not only enhances retention but also builds confidence in learners’ abilities to perform critical tasks.

Conclusion

Microlearning has significant potential in corporate training and development, but it must be applied thoughtfully. Understanding when it works best—primarily as a refresher, as Roddy Roediger suggests—and when it might fall short will help you craft a learning strategy that leverages its strengths while addressing its limitations.

Ready to see how microlearning can elevate your training strategy? Start by evaluating your current learning needs and explore how microlearning can complement your efforts for more dynamic and impactful outcomes. Remember, the goal is not to replace traditional methods but to enhance them, creating a more agile and effective learning culture.

4 Things to Consider When Preparing Your Accountants for Annual CPE Training Requirements

Annual CPE compliance is an integral part of maintaining the integrity and expertise of your accounting firm, but can also be a source of stress and disruption. Ensuring that your team is complying with these requirements requires strategic planning and foresight. Here are four key considerations when developing learning plans for CPE compliance.

1. Evaluate the Trade-Offs of Billable Hours

One of the primary concerns for any accounting firm is the potential loss of billable hours when employees are completing CPE Compliance hours. This is a crucial aspect to consider as it directly affects your firm’s profitability. While compliance is non-negotiable, finding a balance between learning time and client work is essential. Encouraging your team to plan their workload in advance can help keep projects on track while they focus on readiness.

2.  Evaluating Training Effectiveness

Evaluating the effectiveness of your CPE training is crucial to ensure continuous improvement. This involves:

• Gathering Feedback: Encourage participants to share their experiences and suggestions. This feedback is invaluable for refining future training sessions.
• Monitoring Progress and Outcomes: Use analytics tools to track learning outcomes and identify areas for improvement.

3.  Tailoring Training to Individual Needs

Not all accountants are at the same level of expertise or have the same learning needs. Identifying knowledge gaps is crucial for effective CPE training. Consider:

• Conducting Pre-assessments: Determine what each accountant already knows and where they need to improve. This helps in designing a more tailored learning experience.
• Creating Personalized Learning Paths: Utilize adaptive learning technologies that adjust content based on the learner’s knowledge and preferences.

4. Streamline Annual CPE Compliance Process

Technology can play a pivotal role in streamlining the annual CPE compliance process. Consider online learning platforms designed to provide insights into workforce knowledge gaps and suggest tailored learning paths. Choose a platform that allows for easy authoring and integration into your existing systems, making it a valuable tool in your compliance arsenal. Leveraging such technology ensures your team is not only meeting their annual CPE compliance requirements, but also equipped with the latest industry knowledge.

Conclusion

Completing annual CPE compliance doesn’t have to be a daunting task. By considering the trade-offs of billable hours, identifying knowledge gaps and leveraging the right technology, you can ensure your team is well-equipped and confident. This strategic approach not only enhances your firm’s compliance readiness but also contributes to a knowledgeable and resilient workforce. Remember, the key to success lies in preparation and the smart allocation of resources. Ready to empower your accountants? 

Annual Accounting CPE Requirements in Less Time

A large public accounting firm came to Amplifire looking to reduce annual training time without compromising quality or readiness. Two adaptive learning modules were created, Auditing Accounting Estimates and Critical Assessment of Audit Evidence, and were implemented for almost 3,000 auditing professionals. This case study highlights the time savings, higher pass rates, and 61% knowledge gap that was uncovered through utilizing Amplifire.  

Download the case study.

Elevating Nursing Practice: The Power of Competency-Based Education

Nursing professionals have the most significant impact on patient outcomes and staff satisfaction, and the need for proactive development is clear. Nursing leaders across the country are taking action, implementing training models and staffing solutions to address skills gaps and foster a sustainable workforce.

Hear how nurse leadership at distinguished organizations, including Intermountain Health, and Colorado-based, UCHealth, are thinking about the challenge of up-skilling their nursing staff and nurse managers. This webinar offers a deeper understanding of how these organizations are enhancing their competency and skills-based training while ensuring workforce adaptability.

Featuring:

PANELISTS:
Amanda Feild, MSN, RN, NE-BC, PCCN
Director, Nursing Professional Practice and Magnet Program, Intermountain Health 

JoAnn DelMonte, MSN, RN, NPD-BC, NEA-BC
Vice President – Professional Development & Practice, UCHealth

MODERATOR:
Kristie Invie, SVP Client Solutions, Amplifire  

Fill out the form below to watch the webinar:

SAX LLP Launches Innovative E-Learning Platform

Parsippany, NJ, June 25, 2024 — SAX LLP – a Top 100 accounting, tax, and advisory firm – is thrilled to announce the launch of its innovative talent development initiative, leveraging the adaptive e-learning platform, Amplifire. This initiative addresses the need for continuous skill advancement amidst the rapid changes brought about by automation, globalization, and artificial intelligence (AI).

Recognizing the diminishing shelf-life of traditional skills in the accounting profession, SAX’s platform aims to equip professionals with skills that address modern challenges, with a continued learning approach that helps them to keep up with the ever-changing industry. The firm’s new initiative leverages Amplifire’s brain science-based, adaptive learning platform, which tailors the learning experience to each individual’s specific needs, focusing on specific learning gaps rather than a one-size-fits-all approach. This patented method accelerates the time to competency and enhances long-term retention of key information.

The program is structured around a flipped learning model, where employees engage with online courses at their own pace and convenience, followed by participatory, live virtual workshops. These workshops are designed to simulate real-world scenarios, fostering an environment where learners can apply their knowledge, interact with peers, and gain insights from the firm’s internal experts. The program will offer SAX’s client-facing CPAs and tax professionals courses ranging in topics, such as tax compliance, auditing, soft skills, and beyond.    

At SAX LLP, the company’s growth strategy is centered on innovation and leveraging cutting-edge technology. 

“Innovation and leveraging cutting-edge technologies are paramount to SAX’s overall growth strategy,” said SAX LLP CEO and managing partner Joseph Damiano. “By adopting advanced technologies such as AI, the firm enhances its efficiency in traditional accounting tasks while ensuring accuracy and compliance.”

SAX’s flexible learning solution is available worldwide, allowing team members across the U.S. and India to access. Moreover, the collaboration with peer firms through the Accounting Alliance enriches the learning ecosystem, providing a broader spectrum of courses and expertise.

“By investing in our team’s continuous development, we are not only preparing them for the challenges of today but also empowering them to lead in the evolving landscape of the accounting and advisory industry,” said SAX LLP Director of Learning & Development, Nick Romanowski.

SAX’s commitment to fostering an environment of continuous growth and development is a testament to its dedication to excellence and innovation. This new professional learning initiative seeks to set a new standard, expediting career progression and enabling the firm to swiftly adapt to industry changes.

About SAX LLP

SAX LLP is a Top 100 accounting, tax, and advisory firm serving the needs of privately held companies, family-owned businesses, nonprofit organizations, and high-net-worth individuals. With offices in Parsippany, NJ, Ewing, NJ, New York City, NY, and Mumbai, India, SAX has specialized expertise that benefits clients in our largest vertical markets. SAX provides added value to clients through advisory services that include but are not limited to Cybersecurity and Managed IT, Investment Banking, Transaction Advisory, HR Consulting, Valuation, Forensic & Litigation and Wealth Management. SAX has been nationally ranked and listed among the Top Accounting Firms by NJBIZ, INSIDE Public Accounting (IPA), Accounting Today and Forbes. For more information, please visit www.saxllp.com.

About Amplifire

Amplifire is a next-generation adaptive learning platform with more than four billion learner interactions and is an innovator in high-stakes workforce training for critical roles. The Amplifire platform harnesses advances in cognitive and learning science to create personalized learning and drive successful outcomes. The platform’s adaptive algorithm guides millions of learners to mastery across healthcare, accounting and professional services, government, military, food service, corporate, and education segments, providing unique learner analytics that offer valuable insights. For more information, please visit www.amplifire.com.