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Healthcare General Knowledge icon

General Knowledge

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Learning Objectives

  • Describe HIPAA regulations and implications for patient privacy
  • Use communication tools to ensure effective and error-free communications (STAR, SBAR, etc.)
  • Explain medication documentation best practices
  • Identify common conditions and their treatments
  • Identify best practices for capturing vital signs
  • Differentiate between commonly used anatomical terms
  • Use screening tools appropriately (e.g. patient falls, depression, etc.)
  • Identify common tests and procedures

Course Description

This course covers general knowledge topics related to the responsibilities of a clinical support staff member, ranging from HIPAA to Documentation to anatomical term review.

Did You Know...

  • Clinical support workers are essential members of an interdisciplinary team. Among their wide range of duties, they help coordinate, facilitate, and assist in the delivery of patient care.
  • When patients have effective encounters with health care professionals, they leave feeling satisfied with the care they received, and their health improves.

Course at a Glance

target audience icon Target Learners:

Clinical Support Staff

time to complete icon Average Completion Time:

20-30 Minutes

contributor icon Co-development Partner(s):

Texas Health Resources

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