Based in beautiful Boulder, Colorado, Amplifire is a rapidly-growing, results-based learning platform that is the first in the nation to prove efficacy from training. Built from discoveries in brain science, and with over a billion learner interactions, and a million interactions each day, Amplifire is proven to help people learn information faster, retain knowledge longer, and perform better. The platform makes learning stick while eliminating confidently held misinformation (CHM) that leads to poor decisions and dismal outcomes. Less CHM in the minds of students, workers, and clinicians moves them toward their highest potential, while increasing the well-being and prosperity of their organizations.

Healthcare, education, and Fortune 500 companies use Amplifire’s patented learning algorithms, knowledge analytics, and diagnostic capabilities to drive improved outcomes with a significant return on investment that ultimately saves time, money, and lives.

Our Mission

Amplifire’s learning solution integrates cutting-edge brain science discoveries to transform knowledge gaps into authentic comprehension that sticks. We believe that competitive performance stems from identifying and correcting learners’ Confidently Held Misinformation to achieve measurable organizational proficiency, productivity, and profitability.

Our Culture

Above all, we are a team of lifelong learners. We take pride in absorbing knowledge from the world around us, and applying that to our personal and professional lives. We treasure relationships with our teammates and our clients. We live in an ever-changing world, and embrace new ways of doing things. We have fun celebrating team successes, and individual achievements while appreciating our natural environment and drinking craft beer under a tall pine tree, or playing Mario cart indoors during the winter!

If you are as passionate about learning and training as we are, consider joining our team.

We are seeking an experienced Developer with both UI and Java development experience.

This is a great opportunity for someone who is looking to use and build on their development expertise as a member of a dynamic team that designs, develops, tests, and supports our global web-based application. Our goal is to hire energetic, bright, and cooperative people who are a joy to work with and love working with others. Candidates for this position should be able to work alongside their technical counterparts as well as work hand in hand with our business leaders and product owners. This position is based in Boulder, CO with direct access to Colorado’s Flatirons. Therefore, if you feel you are creative, tech-savvy, dedicated, and can work hard to play harder, let’s talk!

About You
You are a UI and backend developer who takes great care to deliver a user experience that is engaging, compelling, and appropriate to the user’s goals and tasks. You are a consummate team player and thought leader when it comes to UI design, backend service development and implementation. You own the results of your work.

Responsibilities
• Work as a team to build and implement UI and backend services
• Develop primarily within JavaScript, Java, jQuery, CSS, and HTML
• Develop backend database services for use as internal and external API’s
• Participate in a full lifecycle and full-stack development team – Including: design, development, testing, planning, backlog grooming, automation and support
• Design, build and maintain efficient, reusable, and reliable application code
• Help maintain code quality, code organization and automation
• Create, build and execute on unit and automated tests
• Proven experience with Agile Methodology and Scrum practices

Skills & Requirements
• Experience building and supporting web applications
• Experience building and supporting applications using relational databases
• Experience with web application technologies (jQuery, JavaScript, CSS, HTML)
• Understanding and experience with OOAD (object-oriented analysis and design)
• Java developer with a good understanding of the Java ecosystem
• Experience with web services (REST) in an n-tier Architecture
• Experience working with simple to complex SQL
• Understanding of Jenkins or similar continuous integration (CI) systems
• Understanding of SOA
• Familiarity with security best practices for web services and web applications
• Excellent communication skills with a “can do” customer-facing attitude
• Independent, self-starter who is resourceful and an excellent team player
• Ability to be flexible, proactive, accountable, decisive and successful working in an environment of change

Preferred
• GWT development experience building web UI’s
• Mobile development experience with both iOS and Android

Salary Range
Based on experience
$110k-$140k

*This job description is not designed to cover or contain in a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

The Amplifire Healthcare Alliance is an expanding group of leading healthcare organizations that are collaborating to improve care and reduce patient harm. Members are united in raising the bar on knowledge, judgment, and decision-making to elevate clinical and financial performance. They are improving patient outcomes and provider well-being by identifying and mitigating ‘confidently held misinformation’ and uncertainty.

Job Summary

Amplifire is seeking a Director, Client Engagement to join our remarkable organization. The successful candidate will balance two overarching objectives:

  1. Ensure that assigned Healthcare Alliance Members and Partners obtain value from Amplifire’s world-class adaptive learning platform (and, hopefully, are willing to acknowledge that sentiment internally and externally) as all contractual obligations are fulfilled
  2. Identify and cultivate opportunities for additional learning, as well as to extend and expand the relationship with Amplifire

The Director will achieve these objectives by creating, updating and facilitating the implementation of comprehensive account plans. S/he will also develop strong working relationships with a variety of client contacts, thereby obtaining a better understanding of their goals and priorities, and building trust.

Reporting to the Vice President of Client Solutions, the Director will remain devoted to client success, satisfaction and “referencability”, as well as revenue growth and retention. S/he will work closely with Amplifire’s senior leaders as well as the Client Solutions, Analytics, Content Development, Sales, Marketing and other internal teams to ensure clients are effectively served. As opportunities to expand or renew the relationship are identified, the Director will involve the General Manager, CEO and other Sales resources to develop and deliver the needed information.

Essential Functions
Oversee and facilitate overall relationship with assigned Amplifire Healthcare Alliance Members and/or Partner stakeholders while building new relationships with leaders, decision-makers and influencers throughout the organization. (NOTE: “Members”, such as health systems, hospitals and physician organizations, are directly involved in delivery of health care services. A subset of these entities contributes as courseware co-developers. “Partners” are devoted to the provision of high quality, safe and accessible care and/or to the well-being of doctors, nurses and other healthcare professionals. They do not directly provide healthcare services and include, among others, medical device manufactures, various non-profit entities and malpractice insurance providers.)

  • Coordinate with both Amplifire and client resources to ensure effective implementation and performance of Amplifire platform and courseware to achieve organization’s strategic priorities.
  • Develop, update and manage to rolling account plans to ensure that contractual obligations and client’s measures of success are fulfilled.
  • Conduct “read-outs” with key audiences regarding the results of each training cycle by leveraging analytics from Amplifire’s platform; to include relevant comparative data, insights/interpretations from Amplifire and recommended next steps/interventions, when applicable
  • Identify opportunities and facilitate Amplifire sales support to expand and renew portfolio of Amplifire products and services within assigned client organizations.
  • Assist with planning and execution of Healthcare Alliance engagement programming – Virtual Summit, Clinical/Executive roundtables, webinars, case studies, etc.
  • Promote and facilitate client interactions with other Alliance Members and Partners in between organized events such as Virtual Summits and Clinical/Executive roundtables
  • Provide feedback to Amplifire’s Development/Product and Analytics teams regarding platform performance and suggested enhancements
  • On occasion, support sales to new clients by demoing the platform, including the authoring tools and analytics dashboard, and by sharing insights regarding clients’ experiences and available Amplifire libraries
  • And all other tasks as assigned.

Requirements

  • Bachelor’s degree from a four-year college or university
  • Five (5) or more years of account/client management experience
  • Three (3) or more years of healthcare sector experience, ideally working within hospitals and health systems, or with such organizations as a vendor or service provider
  • Demonstrated revenue growth planning and success in previous roles
  • Experience analyzing, interpreting and presenting data to demonstrate key findings and implications
  • Effectiveness in discussing wide range of clinical and non-clinical subjects that are relevant to hospitals, health care professionals and administrators, and other organizations that participate in the Healthcare Alliance
  • Proven interpersonal and teamwork skills and interest in a highly collaborative and fast-paced environment
  • Excellent verbal and written communication, presentation, facilitation and problem-solving skills
  • Ability and willingness to travel 20 – 30%, including time spent in Amplifire’s Boulder headquarters if not based in that location

Desired Attributes (not required)

  • Clinical degree and experience
  • Graduate degree in healthcare administration, public health, education and/or business
  • Professional education, consulting, sales, marketing, strategic planning and/or large-scale project management experience in the healthcare sector
  • Cloud-based enterprise software implementation experience
  • Online learning technology and/or Learning Management System (LMS) experience

Compensation
Competitive base salary plus variable bonus linked to combination of team and individual performance

Location
Flexible, though convenient access to major airport is desirable

Salary Range
Based on experience
$110k-$140k

*This job description is not designed to cover or contain in a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Job Description:
We are seeking an Application/Technical Support Specialist that can provide application and client support. Our goal is to hire energetic, bright, and talented people who are a joy to work with and love working with others. Candidates for this position should be able to work alongside their technical and client-facing counterparts as well as work hand in hand with our business leaders and product owners. This position is based in Boulder, CO with remote options along with direct access to Colorado’s Flatirons. If you feel you are creative, tech-savvy, and dedicated, please reach out and apply!

Job Summary:

  • Track and maintain support issues & requests through our Service Desk ticketing system by being responsible for providing Tiered Support to both internal and external clients.
  • From day to day, troubleshoot, escalate, and resolve technical issues or concerns within our SaaS Application; Log complex customer issues and escalate as appropriate to Tier 3, and help develop internal and external customer support process documents.
  • You will utilize internal web applications/tools, APIs, SQL, and basic scripts to complete support issues and work requests.
  • Partner, document, and manage Amplifire’s environment release process communicating effectively on downtime for application/environment deployments.

Responsibilities

  • Provide front-line technical support to clients through Amplifire’s Service Desk Ticketing System.
  • Maintains full ownership of a ticket issue or request through its lifecycle, ensuring frequent updates and communication to the ticket owner(s) and internal CSMs.
  • Utilize technical skills, historical records, internal knowledgebase, and tools to analyze and diagnose customer issues.
  • Perform analysis and triage of technology issues including data collection, and (if required) escalation to Tier 3 or other support teams.
  • Partners with Tier 3 Engineering team for release management and environment deployments
  • Collaborates with business and technical specialists to effectively work, manage, and resolve tickets.
  • Manage client and internal project work outside of Amplifire’s Service Desk Ticketing System
  • Evaluate and fulfill Service Requests in accordance with established guidelines and organizational SLAs.
  • Develops, updates, and supports knowledge base documents to identify, isolate, diagnose and resolve end users’ technical problems.
  • Provides out-of-hours support when appropriate.

Skills & Requirements

  • Excellent customer service skills (Ability to communicate with both technical and non-technical individuals)
  • Experience in an application support or a technical roleˇˇ
  • Familiarity of testing methodologies following/creating test plans.
  • Experience with Learning Management Systems (e.g., Canvas, Blackboard, Cornerstone, SAP, etc.)
  • Basic grasp of API’s and standards (REST, SOAP, OAuth)
  • Solid analytical, problem-solving skills
  • Knowledge of trends and developments in LMS technology, Browsers, data security/privacy
  • Familiar with environment release management processes

Salary Range
Based on experience
$50k-$70k

*This job description is not designed to cover or contain in a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

To apply for one or our open position, please click the link below to email your resume and cover letter.

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