The 2024 Healthcare Alliance Virtual Summit brought together over 30 prominent health systems for four compelling presentations and featured discussions from experts, including members of Amplifire’s distinguished Clinical Innovation Advisory Board and strategic advisor, Bruce Gillingham. Echoing the tradition of previous years, Alliance members from leading health systems shared groundbreaking solutions to the most pressing challenges in healthcare today. With this year’s theme focused on “Building a Workforce for the Future,” the discussions proved timely and insightful for healthcare leaders. 

For those who couldn’t attend the virtual event or are not yet members of the Healthcare Alliance, here are some key highlights offering a glimpse into the compelling conversations:

1. Investing in effective, adaptive learning and AI-powered content development enables rapid growth and sustainable scalability.

Dr. Toby Hamilton, Founder and CEO of Hamilton Health Box, set out with a clear objective: to establish standardized, scalable onboarding procedures catering to the diverse needs of trainees spanning a wide spectrum of clinical backgrounds. Leveraging Amplifire’s AI-powered content development platform, they have initiated the creation of 50 new onboarding courses, significantly expanding their course library. This strategic approach empowers them to remotely deliver comprehensive training to clinicians at scale, all while advancing their organizational growth trajectory.

2. Virtual, adaptive learning paired with simulation provides an effective vehicle for standardized, high-quality training at scale without extensive resources.

Julianne DeMartino, MD, FACOG and Erin Higgins, MD, FACOG of Cleveland Clinic lead the charge in obstetrics simulation training, recognized for their pioneering efforts in the field. As many in the specialty know, simulation remains a costly endeavor, often deterred by concerns over maximizing returns on investment. Yet, Cleveland Clinic navigates these challenges adeptly by bolstering efficiencies through standardized training within a blended learning framework. Their objective was clear: to craft a blended training program aligning with regulatory standards while optimizing resource-intensive simulation sessions. Leveraging brain science-based, adaptive learning and smart refreshers, they ensure that training remains both standardized and adaptive, effectively complementing simulation practices. This approach not only ensures compliance across localized departments but also addresses specific concerns unique to each setting.

3. The ability to pinpoint previously invisible instances of confidently held misinformation is particularly valuable to health equity efforts.

For Dr. Usha Dayal, pediatric neurologist and Chair of the Diversity, Equity, and Inclusion Committee at Atrium, the ability to expose commonly held misinformation plays a huge role in transforming DEI training, which learners often view as a box to check. The Amplifire platform exposed confidently held misinformation in 1/3 of learners – who were the most inclined to say training was pointless or that they didn’t need it based on learner feedback. As it turned out, they needed it most. Atrium swiftly responded by delivering tailored training content in a non-judgmental manner, leveraging adaptive learning techniques and personalized insights for hands-on coaching, ensuring maximum impact and engagement. 

4. Amplifire RCM training has been shown to reduce patient ID errors, helping health systems avoid the financial costs and adverse patient outcomes associated with those errors.

Industry changemakers at Providence and UC Health are embracing the challenge of not only envisioning the workforce of the future but cultivating it. Like many other healthcare systems, they grapple with substantial turnover rates and large pools of diverse, yet relatively inexperienced talent. In response to these challenges, they sought an efficient method to swiftly onboard new hires while simultaneously mitigating the prevalence of RCM patient identification errors, known for their costly implications. Implementing adaptive training solutions yielded tangible results, manifesting in a notable reduction of patient ID errors. This success underscores the efficacy of brain science-based learning methodologies in addressing contemporary workforce challenges within the healthcare sector. 

5. The memory problem results in massive, unwarranted clinical variation and is what lies at the core of current performance levels for healthcare.

Dr. Brent James of Amplifire’s Clinical Innovation Advisory Board offered his observations from the summit and made a key point about the relationship between human memory and error, and its implication for healthcare outcomes. He said, “The core of many of these problems [in healthcare] is human memory. The memory problem results in massive, unwarranted clinical variation. That’s what lies at the core of current performance levels for healthcare. There are two ways to solve the memory problem. One is to develop better tools to address what we can hold in our minds. That’s where Amplifire really hits. The other is a parallel piece, systems within which people work that help organize knowledge and information in a consumable form, extending human memory. How do we think about those components and carefully coordinate them to massively extend our capability?” This claim harkens back to the article he co-published with other CIAB and patient safety experts, emphasizing the potency of standardized systems of best practice reinforced through effective training. 

6. New things are here!

Amplifire unveiled its new workforce competency offering, designed to address the pronounced workforce challenges in healthcare. Collaborating with Dossier, Kahuna, and others, Amplifire’s Workforce Competency program emphasizes competency and skills-based training, prioritizing adaptability and efficiency to meet the evolving needs of modern learning environments.  

Additionally, Amplifire announced plans for the new authoring platform, equipped with AI-powered content generation features. For these features, Amplifire won two Brandon Hall Group Excellence in Technology awards in the “Best Advance in Content Authoring Technology” and “Best Advance in AI and Machine Learning.” This recognition underscores our commitment to excellence in eLearning and our dedication to staying ahead of the AI curve to provide the best learning experiences.

We extend our sincerest gratitude to all the esteemed presenters, speakers, and attendees for their contributions to these enriching discussions. A special thanks is owed to the members of our Healthcare Alliance whose pioneering work and dedication to innovation are driving positive change in the industry. Your commitment to improving patient outcomes and creating fulfilling work environments for healthcare professionals is truly commendable. Together, we are shaping a brighter future for healthcare, and we are immensely grateful for your remarkable efforts and collaboration. 

Browse the highlights from the Summit here. 

To learn more about the Healthcare Alliance and membership, request a consultation. https://amplifire.com/request-a-consultation/