LVHN Slashes Pajama Time by Over 50% with Personalized Clinician Training from Amplifire

Lehigh Valley Health Network (LVHN), part of Jefferson Health, transformed its clinician education program by implementing a tailored, data-driven approach using Amplifire’s adaptive learning platform. By creating distinct beginner and experienced tracks, blending in-person and eLearning, and leveraging real-time data to address knowledge gaps, LVHN boosted Epic system efficiency and clinician satisfaction. 

The result? A 17% increase in chart search usage for Family Medicine/Internal Medicine clinicians, a 10% increase for Express Care clinicians, and over 51% reduction in daily “pajama time” across both groups, enhancing retention and preparedness while streamlining workflows.

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Healthcare Course Catalog

Course content has been co-developed and efficacy-tested by co-development partners at renowned Health Systems across the country. Course content can be quickly deployed as is, or there are opportunities to develop new course content, supported by a dedicated content and design team.

Recap of AONL 2025: Amplifire Highlights

The AONL 2025 event was a remarkable gathering of nursing leaders and innovators, setting the stage for the latest advancements in the nursing and medical fields. This year, Amplifire had the honor of participating and presenting groundbreaking insights on our adaptive learning platform and its critical role in reducing Hospital-Acquired Infection (HAI) rates with one of our esteemed clients, Providence. The event brought together a diverse group of professionals, all committed to improving patient care and healthcare outcomes through innovation and collaboration.

Throughout the presentation with Troy J. Larkin, PhD, RN Associate Vice President, Clinical Education & Nursing Research from Providence, we were able to emphasize how adaptive learning, with its personalized and data-driven approach, has proven to be a game-changer in the realm of clinical education. By identifying and addressing gaps in knowledge and correcting Confidently Held Misinformation™, our platform has significantly improved competency among healthcare professionals.

With improved competency, Providence saw improved outcomes. Larkin shared these substantial improvements in CAUTI (Catheter-Associated Urinary Tract Infections) and CLABSI (Central Line-Associated Bloodstream Infections) rates, showcasing a 51% decrease in CLABSI rates, equating to 85 cases avoided and 21 potential deaths prevented. These outcomes highlight the effectiveness of adaptive learning in enhancing patient safety and care quality.

Nurse Training at Scale: Decreasing HAI Rates with Adaptive Learning 

During the presentation, we had the opportunity to share several crucial aspects of our adaptive learning platform that have driven these impressive outcomes. We highlighted the role of microlearning, which provides quick, focused educational interventions that are easy to integrate into busy clinical schedules. The use of patented Amplifire Analytics and Gap-Finder Technology was also a focal point, demonstrating how these tools identify and address knowledge gaps at both individual and departmental levels.

We discussed how our multi-interventional approach, tailored to the specific needs of different units, has led to remarkable improvements post-COVID. This stratified approach, combined with on-site practice observations and continuous feedback, has been instrumental in driving change and improving outcomes. 

Expressing Gratitude to AONL for a Successful Event

We would like to extend our deepest gratitude to the AONL for hosting such a successful and impactful event. The opportunity to share our work and connect with like-minded professionals was invaluable. The AONL 2025 event not only highlighted the latest advancements in healthcare but also fostered a sense of community and collaboration that is essential for driving progress in the field.

In conclusion, our participation in AONL 2025 was a resounding success, and we are excited to continue our journey of innovation and excellence in healthcare education. We look forward to future opportunities to share our insights and collaborate with others who are equally passionate about improving patient care and outcomes. Thank you, AONL, for a great week!

2025 Healthcare Alliance Virtual Summit

On February 12, 2025, over 100 Healthcare Alliance members from over 30 healthcare organizations gathered to engage and experience the annual Healthcare Alliance Virtual Summit, Innovation Unleashed! 

The outstanding accomplishments and results of our Healthcare Alliance were thrown into the spotlight this year and it made for a memorable and exciting hour!

Learn more by downloading our Post-Summit Program below.

Redefining Epic Training in Healthcare

How UCHealth Eliminated Misinformation through Personalized Learning Paths

Traditionally, EHR onboarding training follows a “one-size-fits-all” approach, which fails to address the individual learning needs of both new and experienced clinicians and directly contributes to clinician dissatisfaction and burnout. Learn how UCHealth, a nationally recognized network of 14 hospitals and more than 33,000 employees, reimagined their EHR onboarding and training program to better meet their providers’ needs by partnering with Amplifire.

Download the study to learn more.

6 Key Takeaways from the Becker’s Webinar on Personalized EHR Onboarding

Discover why adaptive, personalized learning is essential for ensuring both new and experienced Epic users get the training they need to optimize performance and patient care.

For healthcare leaders seeking to boost efficiency and satisfaction among their clinicians, EHR onboarding presents a tremendous opportunity for improvement. Personalization has become the key to enhancing the learning experience, addressing the specific needs of individual learners, and improving their proficiency. In the recent Becker’s webinar, Kelley Williamson of UCHealth shared how allowing physicians to choose their own onboarding journey improved physician satisfaction and provided UCHealth with the data they needed to make informed decisions.

As Anne Hyland, Senior Director of Healthcare Client Solutions and EHR Program Director at Amplifire, explained during the webinar, “Personalized EHR Onboarding: Data-Driven Strategies for Efficiency and Satisfaction”, healthcare training is inherently time-consuming, resource-intensive, and costly. Trainers often face the challenge of balancing the need to cover all the necessary material l while reducing the time it takes to do so to facilitate training efficiency. Amplifire’s approach digs deeper into learning personalization for EHR onboarding, revealing some unexpected truths about even the most experienced EHR users.

Here are six key takeaways from this insightful webinar to consider when evaluating the efficacy of your EHR training program:

1. One-size-fits-all Training Falls Short of Addressing Individual Needs

Healthcare organizations have long relied on standardized training methods, but one-size-fits-all approaches often fail to meet the unique needs of diverse learners. In large health systems, the user base consists of individuals with varied experiences, roles, and specialties. A standard training program cannot cater to the specific knowledge gaps and responsibilities of each individual.

Take UCHealth, for example. Their providers—one of the most expensive and valuable resources within the system—were vocally dissatisfied with their previous “click-through-for-credit” learning system and lengthy, required in-person session. This approach left learners disengaged and underprepared to navigate the complexities of their EHR. Despite having completed their training, errors persisted in crucial tasks like admissions, discharges, and transfers. These mistakes ultimately impacted the overall efficiency of the health system and patient care.

The lesson here is clear: generic training methods don’t account for the nuances of individual workflows or knowledge gaps. A more tailored, data-driven approach is required to ensure that clinicians not only complete the training but truly master the system.

2. In-Application and At-the-Elbow Training Are Not Enough for True Mastery

Many healthcare organizations employ at-the-elbow support and in-application guides to assist clinicians during the onboarding process. While these tools provide assistance in real-time, they fall short when it comes to deeper, personalized learning. These forms of support may address immediate questions or provide orientation but lack the scientific rigor needed to ensure long-term retention and mastery of the EHR system.

Amplifire’s approach goes beyond this, using adaptive learning methodologies grounded in cognitive science. Brain science-based learning techniques focus on improving retention through strategies such as spaced repetition, confidence-based assessments, and active recall. These methods have been shown to help learners retain knowledge longer, learn faster, and apply information more accurately.

Adaptive learning personalizes the training process to each user’s unique needs, ensuring that they not only complete online training but also remember how to accurately navigate the EHR when they are back on the floor. 

3. Experienced Clinicians May Require More Training Than Expected

One of the most surprising findings from UCHealth’s EHR training journey was that Epic-experienced clinicians exhibited just as much “confidently held misinformation^®” (CHM^®) as new users that just completed other online EHR learning. CHM^® occurs when users are confident in their knowledge but are, in fact, mistaken. This is particularly dangerous in clinical environments where confidence can lead to incorrect actions that impact patient outcomes.

At UCHealth, Amplifire analyzed data from around 1,800 learners and uncovered nearly 18,000 instances of CHM^® across both experienced and novice users, and the CHM^® for those that had just complete other online training on the exact content only had a reduced level of CHM^® by a couple of percentage points. This indicates that prior exposure to the EHR system does not always correlate to efficient and accurate EHR use, nor just traditional online learning. Even seasoned users who have been working with the EHR for years may develop inaccurate shortcuts, gain unreliable tribal knowledge, or rely on outdated processes. Based on the data, even those that had just spent time learning the EHR displayed only 55% confidently correct knowledge.  

Matt Hays, Amplifire’s VP of Research and Analytics, stressed the significance of this finding: “Regardless of their previous experience or recent training, learners still had almost 18,000 things that would have been mistakes had they not been corrected.” This demonstrates the critical need for personalized training that identifies and rectifies these hidden knowledge gaps.

4. Amplifire Uniquely Identifies and Corrects Confidently Held Misinformation^®

Amplifire stands out in its ability to detect CHM^® at an individual level and correct it effectively, making it a vital tool for personalized learning. The platform uses an algorithm based on cognitive science research to identify instances where learners are confident in incorrect information. This is a game-changer for healthcare organizations, where traditional training platforms often overlook these hidden areas of misunderstanding.

The power of Amplifire lies in its capacity to uncover these dangerous gaps and then correct them in a way that ensures long-term retention. The algorithm does this by leveraging cognitive triggers like delayed feedback, priming, spacing, and repetition among others.

As Matt Hays noted, “The Amplifire algorithm leverages research in cognitive science, especially phenomena that run counter to how it feels like teaching works best or how it feels like learning is most effective.” In other words, the system uses evidence-based methods that may not always feel intuitive but are proven to correct misinformation and help people learn faster and remember longer.

5. Personalized Learning Saves Time While Enhancing Effectiveness

A common concern about personalized learning is that it might be more time-consuming than traditional methods. However, Amplifire’s adaptive learning platform actually accelerates the training process. By focusing only on the material that learners don’t already know or are unsure about, the platform allows them to bypass unnecessary content and spend their time more efficiently.

This efficiency translates into shorter training times without sacrificing quality. Clinicians are able to achieve mastery faster because they aren’t wasting time on concepts they’ve already learned or trudging through generalized content. For healthcare organizations, this means less time spent in training and more time for clinicians to focus on patient care and billable hours.

6. Satisfied Clinicians Lead to Improved Patient Care and Operational Efficiency

The ultimate goal of personalized EHR onboarding is to make clinicians more efficient in their use of the EHR system. When clinicians can quickly and accurately navigate the system, they have more time to dedicate to patient care. This, in turn, contributes to better patient outcomes and increased clinician satisfaction. Based on data from KLAS Arch Collaborative, the initial EHR onboarding experience directly correlates to clinician satisfaction metrics, giving health systems a key opportunity to make a difference for their providers’ wellbeing.

Before implementing Amplifire, 71% of UCHealth clinicians reported negative experiences with one-size-fits-all training. With personalized learning, however, their training was streamlined, focused, and respectful of their existing knowledge and expertise. Kelley Williamson shared how providers described their improved learning experience, “They love to be able to say, ‘Let me take my time or let me speed up. And I don’t have to sit in the classroom where the instructor is going through step by step.’ And that’s a really huge satisfier.” And this shift not only improved their satisfaction with the training process but also had a trickle-down effect, improving overall healthcare delivery. 

For healthcare systems that value clinician time, well-being, and patient care, personalized learning through Amplifire is an essential tool for achieving both operational efficiency and high-quality care.

UCHealth’s adoption of Amplifire’s adaptive learning platform illustrates the profound impact of personalized, data-driven training on clinician performance and satisfaction. By addressing confidently held misinformation, speeding up the learning process, and tailoring the experience to individual needs, Amplifire has helped UCHealth improve operational efficiency and boost clinician satisfaction. To learn more about how UCHealth transformed their EHR onboarding process with Amplifire, access the webinar recording and see how personalized learning can revolutionize your organization’s approach to training.

Personalized EHR onboarding: Data-driven strategies for efficiency and satisfaction

Beckers Webinar, September 2024

Nearly half of physicians continue to be affected by burnout, according to recent findings from the American Medical Association. Reducing the administrative burden and operational inefficiencies faced by physicians, including those related to the EHR, remains a crucial priority for hospitals and health systems. 

Leaders from Aurora, Colo.-based UCHealth understand that supporting physicians’ well-being starts on day one. During this live virtual session, experts will discuss how allowing physicians to choose their own onboarding journey improved new physician satisfaction at UCHealth, and how adaptive learning provides flexibility, efficiency, and confident mastery of the EHR.

Featuring:

PANELISTS:
Kelley Williamson
Director, IT, UCHealth 

Matthew Hays, PhD.
VP, Research and Analytics, Amplifire

MODERATOR:
Anne Hyland, Healthcare Client Solutions, Amplifire  

Fill out the form below to watch the webinar:

Why Healthcare Leaders need to focus on skills-based training and upskilling

The troubling reality keeping healthcare executives up at night is two-fold. Maintaining financial stability, and the age-old problem of hospitals (no pun intended) bleeding nurses. Hospitals are losing nurses to non-bedside roles and, in some cases, different career paths altogether, and this didn’t stop when the pandemic ended. Job satisfaction for RNs is still on the decline, with the number of nurses reporting dissatisfaction with their chosen career nearly doubling between 2017 and 2021. Even more troubling is that the sharpest declines in job satisfaction is in hospital-based registered-nurse positions. Additionally, the supply of registered nurses does not keep pace with the demand, making it difficult for each hospital system to maintain an acceptable pipeline of FTE RNs.

Innovation is king in today’s successful healthcare organizations, and one way leading hospitals are helping to fill this continued staffing gap is to upskill. So, what exactly is upskilling, and why is this important? Upskilling is preparing nurses and support staff to perform outside of their role and current responsibilities by training them in skills that they did not have before. The benefits of upskilling are showing promise, as staff members have reported an increased sense of job satisfaction when presented with these opportunities for growth. Organizations have also noted a decrease in nurse turnover when educational opportunities like these are available. 

As a complement to upskilling, skills-based hiring is another trend gaining momentum in the clinical world. This is similar to upskilling because it focuses on individuals’ competencies instead of solely looking at a degree earned or education achieved. It helps identify talent stemming from less traditional approaches. The two distinct paths of upskilling existing healthcare workers, and skills-based hiring come together nicely when healthcare leaders look holistically at their organization. As Celine Raffray of Bristol Myers Squibb says, “You have to be innovative in identifying skills.” Add this strategy to the reality of needing to continuously train and upskill existing employees, and organizations have the recipe for successfully recruiting and retaining top talent to make their organizations perform better and bring a little relief to the talent pipeline. Cue the much-needed extra shut-eye, leaders!

One member of the Healthcare Alliance, a group of health system innovators working to improve the learning experience, UCHealth, is investing in their staff members by upskilling patient care assistants through support role training. UC Health created and implemented workforce development adaptive learning modules for their PCAs, resulting in a 70% retention rate, a 50% reduction in learning time, and a 14.6% system-wide decrease in caregiver burden.

Another member of the Healthcare Alliance, Intermountain Health, utilizes a fresh approach to onboarding new RNs through. Nursing Competency adaptive learning modules for critical areas including CLABSI prevention, fall risk and other high-risk onboarding areas. They saw reduced training time for new hire RN orientation of 80%! The investment in skills-based learning pays off when new hires can finish onboarding and get on the floor faster. This saves training budget, increases job satisfaction, and gives clinical educators valuable time back to focus on their next most pressing initiatives.

When healthcare executives can prioritize skills-based training for nurses and upskill support staff, the gap between supply and demand may lessen just enough to help us all sleep better at night.

Elevating Nursing Practice: The Power of Competency-Based Education

Nursing professionals have the most significant impact on patient outcomes and staff satisfaction, and the need for proactive development is clear. Nursing leaders across the country are taking action, implementing training models and staffing solutions to address skills gaps and foster a sustainable workforce.

Hear how nurse leadership at distinguished organizations, including Intermountain Health, and Colorado-based, UCHealth, are thinking about the challenge of up-skilling their nursing staff and nurse managers. This webinar offers a deeper understanding of how these organizations are enhancing their competency and skills-based training while ensuring workforce adaptability.

Featuring:

PANELISTS:
Amanda Feild, MSN, RN, NE-BC, PCCN
Director, Nursing Professional Practice and Magnet Program, Intermountain Health 

JoAnn DelMonte, MSN, RN, NPD-BC, NEA-BC
Vice President – Professional Development & Practice, UCHealth

MODERATOR:
Kristie Invie, SVP Client Solutions, Amplifire  

Fill out the form below to watch the webinar:

3 Key Takeaways from Advancing Training for your Clinicians: A Conversation with Tampa General Hospital

In the dynamic landscape of healthcare, where advancements in technology and patient care continually evolve, the role of training for clinicians is pivotal. In a compelling podcast discussion hosted by Mariah Muhammad for Becker’s Healthcare, Rachel Feinman, Vice President of Innovation at Tampa General Hospital (TGH), and Austin Smith, Director of Healthcare Alliance Development at Amplifire, delved into the transformative impact of advancing training methodologies for healthcare professionals. Here are three key takeaways from their enlightening conversation:

1. Build a Resilient Workforce Through Innovative Training Methodologies

A resilient healthcare workforce is fundamental to delivering consistent, high-quality care amidst evolving patient needs and healthcare challenges. “Looking at and reevaluating the way that we think about training is part of an even broader initiative and strategic goal around team member resiliency,” says Ms. Feinman. “Team members who are better trained feel more empowered to do their job.” Mr. Smith echoed these sentiments, highlighting Amplifire’s commitment to supporting healthcare organizations in cultivating a culture of innovative learning. 

By facilitating ongoing education and professional development through accessible, engaging learning platforms, Amplifire contributes to workforce resilience by equipping clinicians with the skills and knowledge needed to confidently navigate complex healthcare environments. Modernized training accelerates the onboarding process by leveraging previous clinician experience, and saving time by not retraining individuals on knowledge they already have. This has been especially successful in onboarding to Electronic Health Records like Epic. 

“We train and deploy at scale,” says Mr. Smith. Experienced clinicians might not need to sit through hours of classroom-based training, but instead can take an asynchronous Amplifire module to assess and solidify knowledge and get them to the floor in a fraction of the time.

2. Personalization and Customization Enhance Training Effectiveness

This personalized approach not only accelerates the onboarding process but aligns training content with the latest healthcare protocols and technologies, ensuring clinicians are well-prepared to deliver high-quality care through adaptive learning technologies that harness brain science-based methodologies to customize educational content for each learner.

Traditional training models in healthcare often follow a one-size-fits-all approach, where clinicians receive standardized education irrespective of their prior experience or learning style.  “Like many things, COVID was the impetus for a lot of change. And I think that was the case around workforce training,” says Ms. Feinman. The shift towards remote and virtual training necessitated a reevaluation of training strategies. Instead of uniform classroom sessions, TGH embraced personalized training experiences tailored to individual learning needs.

Ms. Feinman emphasized that treating each clinician as a unique learner significantly enhances engagement and knowledge retention. By leveraging data insights and platforms like Amplifire, TGH now delivers targeted micro-learning modules that address specific needs identified through data analytics.  “We have access to a lot of data,” Ms. Feinman continues. “Now we can target training down to the team member, down to the shift, or down to the unit that needs it.” This targeted approach not only streamlines training processes but produces behavior change, ensuring that clinicians are proficient and confident in applying their skills directly to patient care scenarios, without adding unnecessary burden.

3. Integration of Technology Drives Efficiency and Patient Outcomes

The integration of AI and personalized learning methodologies will play a pivotal role in shaping the future of healthcare training. 

Ms. Feinman underscored TGH’s commitment to leveraging AI not as a replacement for human expertise but as a tool to augment clinician capabilities and streamline operational efficiencies.  “Our goal at TGH is leveraging AI to help our team members focus on the aspects of their job that they need to feel better about the work that they do,” says Ms. Feinman. Specifically, she discussed examining the nurse manager role. “What we were asking of these nurse managers across systems is just too much.” Ms. Feinman states. 

Reimagining the nurse manager role through technology and AI optimizes operational workflows and empowers clinicians to operate at the top of their licensure. By reducing administrative burdens and enhancing decision-making support, AI-enabled tools allow clinicians to focus more on patient care, thereby fostering a resilient and motivated workforce.

Additionally, innovative strategies such as virtual enablement on the inpatient side are showing success maximizing clinician talent and improving staff resiliency. “If our team members are able to effectively manage and address patients virtually, and they can increase the number of patients they’re able to serve by leveraging that technology, then it’s better for the team member and better for the patient,” says Ms. Feinman. 

Mr. Smith highlighted how Amplifire’s AI capabilities facilitate rapid content development and deployment, significantly reducing the time and resources traditionally required for training. By automating routine tasks and enabling personalized learning pathways, Amplifire empowers healthcare organizations to scale their training initiatives without compromising individualized attention to learners.AI-enabled training not only enhances clinical proficiency but also plays a critical role in mitigating risks such as infection rates. By delivering targeted training modules based on real-time data analytics, healthcare systems can proactively address challenges like healthcare-associated infections, leading to improved patient safety and overall healthcare quality.

Amplifire and Tampa General Partnership Brings Innovation to Practice

“The partnership we have with Amplifire really exemplifies the reason we do this kind of innovation work,” says Ms. Feinman. “We are just scratching the surface on opportunities to collaborate across training and education,” says Mr. Smith, about the burgeoning partnership with TGH.

The insights shared underscore a transformative shift in healthcare training paradigms. By embracing personalized, technology-driven approaches to training, healthcare organizations like Tampa General Hospital are not only enhancing clinical proficiency but also fostering a resilient workforce capable of delivering exceptional patient care.

To listen to the full podcast by Becker’s Healthcare, click here.