Client Success Manager
Remote • Full-Time
About the job
Amplifire, headquartered in Boulder, CO is the leading adaptive eLearning platform built from discoveries in brain science. It detects and corrects knowledge gaps and misinformation that exist in the minds of all humans. It allows people to master faster, retain longer and perform better. Healthcare, education, and Fortune 500 companies use Amplifire’s patented learning algorithms, knowledge analytics, and diagnostic capabilities to drive improved outcomes with significant returns on investment.
Through its Healthcare Alliance community initiative, Amplifire partners with an expanding group of leading healthcare systems and organizations to improve care and reduce patient harm. Beyond healthcare, Amplifire partners with firms in Accounting and Professional Services, and a range of other industries.
Description:
We are seeking a Client Success Manager (CSM) who will focus primarily on client retention while collaborating closely with the Client Engagement Director (CED) to support renewal efforts and account expansion. This role is pivotal in ensuring our clients maximize the value of the Amplifire platform, increase engagement with our adaptive learning courses, and fully utilize their licenses. The CSM will work closely with clients to develop strong ROI use cases, enhance platform adoption, and ensure seamless integration of Amplifire’s learning solutions into their organizations. While the primary focus is on driving success and satisfaction, the CSM will also provide insights and strategic collaboration with the CED to identify opportunities for long-term account growth and renewal.
Responsibilities:
- Serve as a strategic advisor to clients, helping them achieve their learning and performance improvement goals through effective use of the Amplifire platform.
- Develop and present ROI analyses and success stories to demonstrate the impact of Amplifire’s adaptive learning technology.
- Increase course enrollment and license utilization by proactively identifying engagement opportunities.
- Conduct regular check-ins and training sessions to optimize the client experience and address challenges.
- Collaborate with internal teams (Product, Support, and Content) to relay client feedback and drive continuous improvement of Amplifire’s offerings.
- Develop tailored success plans to ensure each client fully integrates Amplifire into their workflows.
- Identify at-risk accounts and implement targeted engagement strategies to enhance retention.
- Monitor usage data to provide actionable insights and recommendations to clients.
- Advocate for clients internally to ensure their needs are met and they receive maximum value from Amplifire’s solutions.
- Partner with the CED to provide key insights and data that support renewal discussions and identify opportunities for account expansion.
Required Experience and Skills:
- 3+ years of experience in customer success, account management, or a related field within SaaS, learning technology, or healthcare education.
- Strong understanding of learning and development strategies, corporate training, healthcare education, or cognitive science-based learning methodologies.
- Excellent communication and relationship-building skills, with a client-first mindset.
- Ability to analyze data and present meaningful insights to clients.
- Proven track record of driving client engagement and retention.
- Comfortable conducting training sessions and presenting to diverse stakeholders.
- Experience with customer success tools and CRM platforms (e.g., Salesforce, Gainsight, HubSpot) is a plus..
Salary
$90,000 – $110,000, with an OTE target of around $$110,000 – $130,0000
Benefits
We offer a comprehensive benefits package, including but not limited to Health, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability, 401(k) with a match, Flexible/Open PTO Plan, and paid holidays.
Disclaimer: The job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice.
To Apply
Interested candidates should send a resume and cover letter to careers@amplifire.com.
