One of the largest Integrated Delivery Networks (IDN) in the U.S.1 was struggling with onboarding nurses, errors, and liability.
Orientation was extremely time consuming and estimated costs to train a nurse, including the expense associated with turnover, exceeded $15,000. Making matters worse, training required nurse mentors to teach and verify the skills of new hires, while at the same time caring for a full load of patients. This “on-the-job” method of teaching and validating knowledge led to the dissemination of inconsistent knowledge and misinformation.
The client needed to:
- Reduce the time to competency during nurse orientation
- Facilitate a process that clearly identified issues
- Balance requirements with rapid learning and user friendliness
- Demonstrate improved clinical outcomes
- Create an emotional connection to competency development