Based in beautiful Boulder, Colorado, Amplifire is a rapidly-growing, results-based learning platform that is the first in the nation to prove efficacy from training. Built from discoveries in brain science, and with over a billion learner interactions, and a million interactions each day, Amplifire is proven to help people learn information faster, retain knowledge longer, and perform better. The platform makes learning stick while eliminating confidently held misinformation (CHM) that leads to poor decisions and dismal outcomes. Less CHM in the minds of students, workers, and clinicians moves them toward their highest potential, while increasing the well-being and prosperity of their organizations.

Healthcare, education, and Fortune 500 companies use Amplifire’s patented learning algorithms, knowledge analytics, and diagnostic capabilities to drive improved outcomes with a significant return on investment that ultimately saves time, money, and lives.

Our Culture

Above all, we are a team of lifelong learners. We take pride in absorbing knowledge from the world around us, and applying that to our personal and professional lives. We treasure relationships with our teammates and our clients. We live in an ever-changing world, and embrace new ways of doing things. We have fun celebrating team successes, and individual achievements while appreciating our natural environment and drinking craft beer under a tall pine tree, or playing Mario cart indoors during the winter!

If you are as passionate about learning and training as we are, consider joining our team.

Job Summary

Amplifire is seeking a Client Solutions Manager (CSM) to join our growing team in Boulder, Colorado. This person is responsible for supporting the Client Solutions Director and Account Managers on delivering on Amplifire’s commitment to the client and managing client expectations in terms of the end-to-end service. The CSM is focused on delivery excellence supporting client growth plans developed by the Account managers. (e.g. product launch and implementation, communications, content, training). The CSM is responsible for assigned tasks from the CSD or Account Manager that support the client’s day-to-day activities and deliverables on these accounts. The CSM works equal parts with Amplifire’s CSDs, Account Managers, and internal teams to ensure customer deliverables meet customer and Amplifiers requirements. You will become an Amplifire expert, skilled in the use of the platform, the application of Amplifire to solve client needs, while providing solutions, thought leadership, and a fantastic attitude!

Measures of Success

  • Responsible for on-time and exceptional client deliverables.
  • Works successfully with internal teams to manage interdependent tasks.
  • Is a proactive thinker, who is always looking for solutions or new ways to benefit clients.
  • A trusted advisor for the internal team and client, who asks the right questions, and delivers excellence.

Essential Functions

Client onboarding and services:

  • Ensures all aspects of client implementation plan are met through personal execution as well as management of Amplifire and
  • Customer resources.
  • Maintains project plans.
  • Manages and submits work tickets to accomplish tasks, such as account setup, and content development projects.
  • Proactively coordinates workflow with resources so critical tasks are completed on time.
  • Understands client success factors and works to achieve those goals.

Teamwork:

  • Works closely with internal teams to achieve goals and meet client expectations.
  • Manages onboarding and operational tasks through internal ticketing system, and ensures that tasks are accomplished correctly and on time.
  • Updates CSD, Account Manager, clients, and project plans to ensure visibility on work.
  • Builds strong relationships with client counterparts.

Operations:

  • Discovers ways to implement new product features with clients.
  • Drives execution through repeatable methodology and provides visibility to milestones.
  • Ensures that client troubleshooting tickets are being resolved, escalates to CSD if needed.
  • Responsible for supporting operational tasks such as user updates and uploads, billing support, course and integration generation.
  • Identifies client growth opportunities and supports Account Manager’s client success plan.
  • Builds and maintains exceptional relationships with clients.

Demonstrated Skills

  • At least 2 years of experience in supporting projects for clients.
  • To be successful, the individual must demonstrate the ability to:
    • Apply project management principles to successfully accomplish tasks.
    • Leverage consulting skills to identify ways to use a product in new and better ways.
    • Effectively communicate and manage relationships with client peers and internal teams.
    • Positive attitude and excellent people skills, with the ability to take criticism constructively; must be able to work on a team and collaborate with colleagues throughout our organization.
    • Has a passion for customer experience and for providing the highest level of service .
    • Has a professional and engaging communication style and desire to train and inform.
  • A Bachelor’s degree in a relevant field of study.
  • Works within project management structure.

Desired Qualities (but not required)

  • Experience or knowledge of learning programs, products and/or services.

*This job description is not designed to cover or contain a comprehensive listing activities, duties, or responsibilities that are required of the employee

To Apply
Email cover letter and resume to careers@amplifire.com. Please include your name and the position title in the subject line. (no recruiters please.)

Job Summary

Amplifire is seeking a Client Manager (CM) to join our growing team in Boulder, Colorado. The CM is responsible for supporting overall client strategy and success for a portfolio of Amplifier’s Healthcare clients. The CM will develop strong relationships with clients, leading to a better understanding of their goals and objectives and building trust. The CM is responsible for partnering with our clients to ensure they are gaining maximum value and impact from our platform and is constantly looking for new opportunities to expand our partnership with clients and increase revenue potential. The CM collaborates closely with Amplifire’s Client Services, Account Management, Sales, and other internal teams to ensure our clients are always on a path to success. Reporting to the Chief Revenue Officer, the CM thinks critically about revenue growth and retention, and sets and exceeds quarterly and annual growth goals.

In this role you will lead the process for account strategy and planning for all of the clients you interact with and then execute on those strategies to demonstrate success. This is a crucial role on the Amplifire team; if you enjoy interacting with clients, and building and executing successful account and revenue growth strategies, we would love to hear from you!

Measures of Success

  • Develops strong, long-term relationships with Amplifire Healthcare clients, leading to new work and clinical outcomes/efficacy data to support client and Amplifire success.
  • Works successfully with internal teams to support our client’s business, training, and clinical goals
  • Identifies new opportunities that don’t currently exist, and works with internal teams to be proactive in bringing those thoughts to our clients.
  • Has a strong revenue orientation, thinks critically about account growth, retention, renewals and how to find predicable growth patterns across accounts.
  • Delivers on account strategy key performance indicators (KPIs) defined annually and by quarter to demonstrate predictable growth and revenue retention (e.g., contract renewals, clinical outcomes, identification of new training offerings, etc.)

Essential Functions

  • Responsible for overall client success and health for a portfolio of Amplifire healthcare clients.
  • Responsible for building and sustaining predictable revenue growth across Amplifire healthcare accounts.
  • Builds strategic relationships with healthcare stakeholders who lead and execute training within the organization, including Chief Learning Officers, Clinical Outcomes Experts, and Nurse Educators.
  • Thinks strategically about client success and adapts approach based on individual and sometimes evolving client needs.
  • Thinks proactively and presents new data and insights to our existing clients, demonstrating the value and opportunity of Amplifire.
  • Collaborates with Client Services to understand client scope and contracts and plays active role in scoping for new and add-on/renewal contracts.
  • Collaborates with Client Services, Product and Support teams to ensure that clients are healthy in their continued use of the Amplifire platform and that any issues are addressed in a timely manner.
  • Collaborates with Amplifire’s Sales team to engage with new clients, and re-engage with existing clients.
  • Sets and manages client expectations while continuing to highlight Amplifire’s distinctive value in the market.
  • Develops and maintains account plans for each healthcare client, setting strategic goals and KPIs for Amplifire and the client, and ensuring predictable growth and revenue retention.
  • Delivers and communicates impact metrics and demonstrating ROI for our clients.
  • Partners with clients on use-case and product functionality.
  • Partners with clients to identify specific use cases and value adding opportunities for Amplifire learning within the organization.
  • Travel (20% – 30%).

Demonstrated Skills

  • Bachelor’s degree from a four-year college.
  • 5+ years of client management or client engagement experience.
  • Demonstrated sales acumen in previous roles.
  • Demonstrated revenue growth planning acumen in previous roles.
  • Experience analyzing and using data to demonstrate key points and objectives for clients.
  • Interest in public health and health outcomes in the hospital setting.
  • Excellent verbal and written communications, presentation and facilitation skills.

Desired Qualities (but not required)

  • Experience in the healthcare industry in public health, sales, marketing or client management (hospitals or managed care) desired.
  • Understanding of enterprise software implementations, a plus (and/or learning management systems).
  • Experience with Salesforce a plus.

*This job description is not designed to cover or contain a comprehensive listing activities, duties, or responsibilities that are required of the employee

To Apply

Email cover letter and resume to careers@amplifire.com.  Please include your name and the position title in the subject line. (no recruiters please.)

Apply For Position