Implementation & Solutions Specialist
In-Office or Remote • Full-Time
About the job
Amplifire, headquartered in Boulder, CO is the leading adaptive eLearning platform built from discoveries in brain science. It detects and corrects knowledge gaps and misinformation that exist in the minds of all humans. It allows people to master faster, retain longer and perform better. Healthcare, education, and Fortune 500 companies use Amplifire’s patented learning algorithms, knowledge analytics, and diagnostic capabilities to drive improved outcomes with significant returns on investment.
Through its Healthcare Alliance community initiative, Amplifire partners with an expanding group of leading healthcare systems and organizations to improve care and reduce patient harm. Beyond healthcare, Amplifire partners with firms in Accounting and Professional Services, and a range of other industries.
Description:
As an Implementation & Solution Specialist, you will ensure the successful deployment, integration, and optimization of Amplifire’s adaptive learning platform for clients. This role involves managing project plans, troubleshooting technical challenges, providing training, and collaborating with internal teams to maximize platform effectiveness and client satisfaction. Your contributions will support clients in achieving their learning objectives while maintaining a high standard of operational excellence.
Primary Responsibilities:
- Oversee the setup and deployment of Amplifire’s platform for new clients.
- Ensure seamless integration with client systems and provide technical guidance.
- Manage project plans, timelines, and deliverables to support a smooth onboarding process.
- Configure platform settings, user accounts, attribute setup, roster files and course assignments.
- Act as a primary resource for technical troubleshooting and support.
- Provide training and best practices to enhance platform adoption and effectiveness.
- Partner with Client Success Managers (CSMs) to ensure ongoing client engagement and satisfaction.
- Work closely with internal teams (Product, Content, Support) to resolve client issues and improve processes.
- Maintain and update account documentation in CRM to ensure visibility into client account set-up.
- Provide insights and recommendations to support CSM and CED initiatives for client success.
- Manage support tickets, troubleshoot issues, and escalate when necessary.
- Successful execution of implementation plans and platform optimizations.
- Effective collaboration with internal teams and clients to manage technical and operational tasks.
- Proactive identification and resolution of technical challenges.
- Positive client feedback on implementation and ongoing support.
- Efficient troubleshooting and issue resolution throughout the client lifecycle.
Additional Skills:
- At least 2 years of experience in client implementations, technical support, or SaaS platform deployment.
- Ability to apply project management principles to execute tasks efficiently.
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration skills with both technical and non-technical stakeholders.
- Passion for delivering outstanding client experiences and technical solutions.
- Familiarity with project management and customer support tools (e.g., Jira, Salesforce, HubSpot) is a plus.
Salary
$70,000 – $95,000 annually
Benefits
We offer a comprehensive benefits package, including but not limited to Health, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability, 401(k) with a match, Flexible/Open PTO Plan, and paid holidays.
Disclaimer: The job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice.
To Apply
Interested candidates should send a resume and cover letter to careers@amplifire.com.
