General Knowledge

Course Request

Learning Objectives

  • Responsibilities of a clinical support staff member
  • Objectives ranging from HIPPA to documentation to anatomical term review

Course Description

  • Describe HIPAA regulations and implications for patient privacy
  • Use communication tools to ensure effective and error-free communications (STAR, SBAR, etc.)
  • Explain medication documentation best practices
  • Identify common conditions and their treatments
  • Identify best practices for capturing vital signs
  • Differentiate between commonly used anatomical terms
  • Use screening tools appropriately (e.g. Patient Falls, Depression, etc.)
  • Identify common tests and procedures

Did you know…

  • Clinical support workers are essential members of an interdisciplinary team. Among their wide range of duties, they help coordinate, facilitate, and assist in the delivery of patient care.
  • When patients have effective encounters with health care professionals, they leave feeling satisfied with the care they received, and their health improves.

Course at a Glance

Target Audience: Clinical Support Staff

Time to Complete: 20-30 Minutes

Contributor: Texas Health Resources


Texas Health Resources

Author Information

Course development guided by the expertise of Marin Sawyer, Cora Bennett, Kim Tillery, Rebecca Porcaro, and Priscilla Mullins