Summary: UW Medicine’s EHR Education Plan
Case Study from KLAS Arch Collaborative
In 2022, UW Medicine faced a staffing crisis with high turnover rates, so they undertook a comprehensive review of their onboarding training program. Recognizing the need to expedite clinician onboarding without compromising quality, UW Medicine evaluated traditional eLearning as well as adaptive learning, which combines adaptive functionality with cognitive, science-based techniques to expedite the learning process, forge long-lasting retention, and promote seamless real-world applications. They made the strategic decision to adopt adaptive learning and partnered with Amplifire.
The Amplifire platform offers proficient clinicians a faster path to progression, and those who need more support receive a personalized learning experience. Amplifire’s analytics also provide insights into learner performance and content effectiveness. The implementation occurred in phases, guided by a steering committee and supported by Tegria. Tegria played a pivotal role by advising, curriculum mapping, mentoring, authoring content, and facilitating feedback sessions. Since the Amplifire implementation, the platform has revealed knowledge disparities, saved significant time, and generated positive learner feedback. The success of the phased approach, resource allocation, and collaboration between UW Medicine and Tegria contributed to Amplifire’s effectiveness in addressing the staffing crisis and improving onboarding efficiency.
Background
Program Goals
- Improve training efficiencies so clinicians can get to the floor sooner
- Increase learner satisfaction in EHR training
Organizational Outcomes
- 14 percentage point increase in nurse training satisfaction for those in revised classroom training
- 18 percentage point increase in nurse training satisfaction for the Amplifire pilot group
- 75% reduction in training time for nurses
- 50% reduction in training time for providers
Cost to Implement
0 – No Cost
$ – One time Cost
$$ – Budgeted Cost
$$$ – Board-Approved Cost
Implementation Timeline
0–6 Months
6–12 Months
12–24 Months
2+ Years
Findings
How UW Medicine benefitted from the Amplifire implementation:
- Amplifire analytics: These analytics gave visibility into learner knowledge, revealing a blend of confidently held misinformation, uncertainty, and mastery across different courses. This information brought to light that many people would have gone to the floor unprepared.
- Time savings: UW Medicine’s instructor-led courses were up to eight hours long, but once the content was transformed and placed into Amplifire, a learner’s training time was trimmed to an average of two hours. This information led the teams to realign UW Medicine’s onboarding training strategy and timeline, figuring out how to optimally use the extra time and send clinicians to the floor faster.
- Learner feedback: The feedback collected via surveys was overwhelmingly positive. The main themes from the learners’ feedback included these points:
- The Amplifire training saved time because clinicians no longer had to review content they already knew
- Learners gained UW Medicine–specific knowledge
- Individuals who were skeptical of the new platform recognized its value since the system conveniently walked them through the necessary tools
About KLAS
KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance.
To learn more about KLAS and the insights we provide, visit KLASresearch.com
