Learning Objectives
- Identify common verbal de-escalation techniques and non-coercive de-escalation approaches and when to implement them
- Describe how to set clear boundaries and limits with patients
- Identify when situations escalate to the point that they require the involvement of Security or law enforcement
- Understand that staff safety is the ultimate goal when engaging with agitated patients or visitors
- Explain how to form collaborative relationships with patients and their families that help facilitate shared decision-making
Course Description
This course teaches verbal de-escalation techniques providers can use when faced with situations in which they must manage agitated or challenging patients.
Did You Know...
- The nonprofit patient safety organization analyzed 2,364 event reports involving patients with behavioral health needs in general acute care settings.
- Of those, 1,072 took place in an inpatient nonpsychiatric unit, 782 in the emergency department, 197 elsewhere in the facility and 23 following discharge.
- More than half of the events involved patient violence against others. Communication challenges, particularly between patient and staff, was the most common contributing factor, showing up in 318 events.
Source: ECRI
Target Learners:
Average Completion Time:
Co-development Partner(s):