Analytics and Improvements Library

Learning Objectives

• Understand how the audience affects written communication
• Be able to determine if communication should be email or meeting
• Understand how to identify unnecessary language and information in written communication
• Recognize what constitutes a clear deadline
• Understand the role of questions in an oral presentation
• Articulate the value of using stories in your presentation
• Understand the role pace plays in effective oral communication
• Recognize the importance of concision in oral communication
• Understand the difference between audience and use case and their impacts on a demo
• Recognize when to respond to questions and when not to in a demo
• Understand your personal role in opening and maintaining dialogue throughout the consulting relationship
• Understand the characteristics of consulting questions

Course Description

Develop the flexibility and adaptability in communication to ensure that information shared is information received. Recognize, consider, and adjust according to the audience and medium, increasing the effectiveness of written, oral, and consulting communication.

3 modules | 3 CLUs