This civilian helicopter fleet knew that they had to find a way to reduce the number of human errors that were injuring people and damaging expensive equipment. They felt there must be a way to get the absolutely correct processes and procedures into the minds of their employees. The problem: With major budget constraints, how do you quickly and effectively train pilots, crew, and medical personnel in an organization that is spread across 48 states?
First, Amplifire developed 63 courses with this company on topics and procedures ranging from aerodynamics to flight safety to ground handling. As employees Progressed through the courses delivered in the Amplifire platform, it became clear that they had tremendous knowledge variation. Some were masters of the topics, others carried huge loads of confidently held misinformation (CHM), as seen in the graph below.
Over the course of 2016, Amplifire found and fixed tens of thousands of instances of CHM. As CHM decreased, so too did the mistakes that previously caused damage to aircraft and also posed risks to pilots, people, and passengers. In 2017, this company reported a 60% drop in adverse incidents in the first quarter.